1. Who we are
Mosurtech CRM is provided by Mosur Technosolutions Pvt. Ltd. (“MosurTech”, “we”, “us”). We provide lead-management, customer-management, appointment, sales-document and reporting tools to business customers.
Registered office: 3-5-805, Flat No. 202, Sukh Sagar Apartments, Hyderguda, Old MLA Quarters, King Koti, Hyderabad, Telangana 500029, India.
Contact us at mosurtechnosolutions@gmail.com, +91 95502 71403 or +91 91006 37501.
2. Roles and scope
For information entered or connected by a subscribing business, that business ordinarily determines why and how its customer and lead data is used. MosurTech processes that information to provide the CRM and acts as its service provider or processor, subject to applicable law and contract. MosurTech is responsible for information it collects for account administration, security, support and operation of its own service.
3. Information we collect
CRM and account data
- Company name, contact details, account administrators and authorized team-member profiles.
- Customers, enquiries, comments, call outcomes, callbacks, appointments, products, services, documents, payments and related business records entered by authorized users.
- Authentication, audit, device, IP-derived security, error and operational logs.
Meta integration data
When a company administrator connects Meta, we may process Facebook Page and Meta account identifiers, Page names, Instant Form identifiers and names, encrypted access credentials, webhook events, synchronization status, and information voluntarily submitted through selected lead forms. Lead-form information can include a person’s name, phone number, email address and answers to custom questions. Where supplied by Meta and authorized, we may also store campaign, ad set and advertisement identifiers or names, creation time and source information.
4. Why we use information
- Authenticate users and provide isolated company workspaces.
- Import authorized lead-form submissions and create CRM customers and enquiries.
- Route and assign leads, schedule follow-ups and maintain conversation history.
- Create requested invoices, orders, reports and operational records.
- Send service, account, appointment and transaction communications.
- Secure, troubleshoot, audit and improve the service.
- Comply with legal obligations and enforce our terms.
We do not use a company’s Meta lead data to advertise MosurTech services to those leads, create unrelated profiles, or sell lead information.
5. Authorization and consent
A company administrator must authorize a Meta connection and select Pages or forms. The subscribing company is responsible for its advertisements, form notices, consent language, lawful basis, follow-up communications and compliance with sector-specific requirements. Users should not collect sensitive information unless lawful, necessary and expressly permitted by Meta and applicable law.
6. Who can access information
Within a customer company, company administrators and team members with appropriate module permissions may access relevant records. MosurTech personnel and contracted service providers may access information only when reasonably necessary for support, security, hosting, email delivery, backup, maintenance or legal compliance and are expected to protect confidentiality. We may disclose information when required by law, to prevent harm or abuse, or during a legitimate corporate transaction with appropriate safeguards.
7. Sharing and sale
We do not sell CRM or Meta lead information. We do not share it with unrelated advertisers. Information may be processed by infrastructure, database, email, security and support providers required to operate the service; by the customer company’s authorized integrations; or as required by law. Meta independently processes information under its own terms and policies.
8. Storage, security and transfers
We apply role-based access, tenant identifiers, encrypted transport, encrypted integration credentials, webhook verification, access controls, logs and backups appropriate to the service. No system can guarantee absolute security. Infrastructure or service providers may process information in jurisdictions other than the user’s location, subject to applicable safeguards.
9. Retention
- CRM lead and customer records are retained while the customer account is active and according to the customer’s instructions or configured retention obligations.
- Meta access credentials are removed or rendered unusable when the connection is disconnected, subject to short-lived secure backups.
- Routine integration and synchronization logs are generally retained for up to 90 days unless required for security, dispute investigation or law.
- Following verified account termination or deletion, active-system personal data is targeted for deletion within 30 days, except records that must be retained by law or for legitimate legal claims.
- Residual encrypted backups are removed according to the applicable backup-rotation schedule.
10. Individual rights and choices
Depending on applicable law, a person may request access, correction, deletion, restriction, portability, objection or withdrawal of consent. Because customer companies control their lead records, contacting the company whose advertisement or form was submitted is often the fastest method. Requests may also be submitted through our User Data Deletion page or by emailing mosurtechnosolutions@gmail.com. We may verify identity and authority before acting.
11. Cookies and local storage
The authenticated CRM may use cookies or browser storage that are necessary for login, session continuity, security and preferences. We do not describe optional advertising cookies as active unless they are actually deployed.
12. Children and restricted data
The CRM is a business service and is not directed to children. Customer companies must ensure their lead forms and processing are age-appropriate and legally compliant. Do not submit government identifiers, financial credentials, medical details or other sensitive information unless the collection is lawful, necessary, secured and supported by the applicable service agreement.
13. Changes and complaints
We may update this policy when the service, law or integrations change. The updated date will be shown above. Questions, complaints and privacy requests can be sent to mosurtechnosolutions@gmail.com.